Payment Terms

Effective Date: April 24, 2026
Last Updated: April 24, 2026

1. Secure Payment Processing

At Dualluck, safeguarding your personal and financial information is our top priority.

Our website is hosted on Shopify, a globally recognized e-commerce platform that is Level 1 PCI DSS compliant. We utilize Secure Sockets Layer (SSL) encryption (128-bit or higher) to ensure that all sensitive data—including passwords and payment details—is securely encrypted during transmission.

👉 Important Security Notice:
We do not store, access, or retain your full credit card details. All payments are processed securely through certified third-party payment gateways.

2. Accepted Payment Methods

We provide a range of secure and convenient payment options:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay
  • Online Payment Platforms: PayPal

At checkout, all available payment methods will be clearly displayed for you to choose from.

3. Currency, Pricing & Taxes

  • Currency: All prices are listed in US Dollars (USD)
  • Pricing Accuracy: Prices are displayed clearly on each product page. We reserve the right to update pricing at any time; however, confirmed orders will not be affected
  • Taxes: Applicable sales taxes (if required) are included or calculated at checkout based on your shipping address
  • No Hidden Fees: We do not charge any hidden fees, handling fees, or membership costs. The total shown at checkout is the final amount you will be billed

4. Billing Authorization & Order Confirmation

By placing an order, you authorize Dualluck and its payment processors to charge the total amount displayed at checkout.

Once your payment is successfully processed:

  • You will receive an order confirmation email from Dualluck
  • You may also receive a transaction notification from your payment provider (e.g., PayPal or your bank)

5. Fraud Prevention & Payment Verification 

To protect our customers and maintain a secure shopping environment, Dualluck may conduct payment verification checks on certain orders.

In some cases, we may:

  • Request additional verification information
  • Temporarily hold or cancel orders flagged as high-risk
  • Contact customers to confirm billing details

These measures help prevent unauthorized transactions and ensure account security.

6. Changes to Billing Terms

We reserve the right to update or modify these Payment Policy & Billing Terms at any time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

7. Contact Information

If you have any questions regarding payments or billing, please contact us:

  • Company Name: Dualluck
  • Business Address: 825 Elkin St, Norfolk, VA 23523, United States
  • Email: hello@dualluck.com
  • Phone: +1 6266136256
  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time, ET)

We aim to respond to all inquiries within 24 hours on business days.